Trustlink, as a security provider for large events at Shanghai Hongkou Football Stadium, ensures the smooth running of concerts. Each event is a challenge.
Preparing for such an event can take up to two months. Synchronizing information, tracking progress, and coordinating tasks are crucial. Trustlink's answer is online and digital. The team leader consolidates all event information in Feishu documents, where team members can comment, ask questions, and gradually build a comprehensive event information database. On the whiteboard, everyone can draw on the site map and add text, ensuring no safety detail is overlooked.
On-site, with hundreds or even thousands of security personnel, Trustlink uses Feishu to communicate, define responsibilities, and achieve granular alignment with one click. For example, the security execution team lists the duty plans in multidimensional tables, linking each plan to execution teams, guidance documents, and even concert playlists, making work objectives and priorities clear.
Part.02 Preserving Knowledge and Capturing Service Experience with One Click
"The IFM industry's work often relies on our past experience, and Trustlink is no exception," said Dong Chengtian, Co-Head of the Shanghai South-Central Union Area, in an interview with Feishu. Besides Hongkou Football Stadium, Trustlink serves over 2,800 clients worldwide, with each service contributing to an accumulation and transmission of experience. Thanks to the group's digital strategy, Trustlink can compile each service experience into manuals, store them in the Feishu knowledge base, and update and optimize them continuously, ensuring consistent, first-class professional service.
Part.03 Spreading Culture and Breaking Communication Barriers with One Click
Since its founding in 2020, Trustlink’s management has highly emphasized the importance of digitalization for organizational development. With the deepening of digital processes, the organization is implementing Digital Transformation 2.0, covering supply chain, information flow, and big data presentation. Trustlink’s CMO Han Yapeng mentioned, “Feishu has broken down communication barriers for over 30,000 employees across the group. Every colleague now has a Feishu account, marking an evolution from relying solely on human interaction to integrating technology.”
There’s no doubt that the Trustlink App, built on Feishu, serves as a digital portal and foundation for the group, achieving efficient business information interaction and collaboration improvement. Leveraging digital power, it empowers various business operations and plays a crucial role in cultural transmission.
In the future, Trustlink will continue to use Feishu (Trustlink App) as the unified digital portal to advance the group’s digital construction journey, ultimately creating a process-driven digital organization and generating more real value for clients.
